| The most important skill as a leader, is your ability | | | | ourselves, they are variable day to day. The |
| to manage your relationships with other people | | | | unpredictability of people can be minimised to |
| and the process of developing your ability to | | | | some degree by getting to know them, their likes |
| influence other people. It is an established fact | | | | and dislikes and sooner or later you will be able to |
| that your success in life, at work, at home and | | | | generally anticipate how they will react in a given |
| socially depends on how you deal with people. | | | | situation. |
| Studies and research show conclusively that 85% | | | | That most of the time you don't have all the |
| of your success is the result of your ability to | | | | information you would wish so that you could |
| interact and get on with people and the other | | | | best handle the situation. On top of this lack of |
| 15% of your success results from your | | | | information you also have to be able to cope with |
| intelligence. Regardless of your ability in your job | | | | their own personal views, prejudices, opinions and |
| before you took on a leadership position, if your | | | | level of optimism. In your leadership position, it's |
| relationships with other people are not working | | | | safe to say that the biggest problems you face |
| correctly, your skill in interpersonal relationships will | | | | are the ones associated with the people issues. |
| be tested. These are the skills that represent the | | | | As a leader, you are in a position to influence |
| fuel of any business. Without them, businesses | | | | other people constantly and you in turn are |
| just do not function at all well. | | | | subject to influence from other people. It is |
| Just like an automobile requires frequent fuelling in | | | | important that you learn to respond |
| order to perform at all, it also requires regular | | | | constructively to the attempts of other people to |
| maintenance to perform to its potential. | | | | influence you and the way you think. On your |
| Relationships need the fuel of personal respect | | | | part, it's possible to learn how to exert your |
| and the maintenance of constant attention to | | | | influence positively to help meet your objectives. |
| enable the business to be carried out successfully. | | | | This will enable you to achieve your results and |
| It is safe to say that the hardest thing any of us | | | | show your team a positive example for them to |
| have ever had to do, is to deal successfully with | | | | follow. |
| people. The reason why it is so difficult is that the | | | | Remember, that this skill is one that is acquired |
| people that we are dealing with are just like | | | | and developed over a life time. |